FREQUENTLY ASKED QUESTIONS

Arrive 15 minutes before your reservation!

Please arrive 15 minutes before your reservation, because we will need to go over some details before you start your adventure! Participants arriving after the start time will not be admitted.

Reschedule & Return policy

Tickets are nonrefundable. You can reschedule your escape room reservation up to 48 hours before your scheduled start time.

Age Restrictions

Only ages 6+ admitted. If ANYONE in your group is between the ages of 6 and 16 years old, an adult (18+) MUST BOOK ALONG WITH THE MINOR and must accompany the minor INSIDE the game. If ALL participants are between the ages of 16 and 17, at least one parent or guardian must sign the waiver form for them at our location.

Can +1 people come?

If you have already made the booking and more people want to come, there is no problem! There is no need to contact us, extra players can come as long as there aren't more than a maximum number of players in room capacity. The difference can be paid by cash or credit card when you come to play.

Is there anywhere to stay after the game is over to celebrate a birthday/other special events?

If players plan to celebrate after their game is over, there is a waiting room where players can have food, drinks, etc. However, due to the nature of our timeslot schedules, we may not be able to offer you that time between bookings. Please feel free to give us a call to ask if that space is available. But even if there isn't, don't worry! There are outdoor food courts within the complex where players can gather.

Anything else I should know?

We reserve the right to refuse admittance to people appearing visibly intoxicated by alcohol or drugs. In this scenario, you will receive no refund or rescheduling. Thanks for your understanding!

If you didn't find the answer you're looking for, please contact us!