FREQUENTLY ASKED QUESTIONS

Arrive 15 minutes before your reservation!

Please arrive 15 minutes before your reservation, because we will need to go over some details before you start your adventure! Participants arriving after the start time will not be admitted.

Reschedule & Return policy

Tickets are nonrefundable. You can reschedule your escape room reservation up to 48 hours before your scheduled start time.

Age Restrictions

Only ages 6+ admitted. We recommend our games for ages 11 and up because some of the game content may be difficult for younger players to solve independently. If ANYONE in your group is between the ages of 6 and 16 years old, an adult (18+) MUST BOOK ALONG WITH THE MINOR and must accompany the minor INSIDE the game. If ALL participants are between the ages of 16 and 17, at least one parent or guardian must sign the waiver form for them at our location.

Can +1 people come?

If you have already made the booking and more people want to come, there is no problem! There is no need to contact us, extra players can come as long as there aren't more than a maximum number of players in room capacity. The difference can be paid by cash or credit card when you come to play.

Is there a space for after-game celebrations or team events?

We have a waiting room available for after-game celebrations or team-building events where you can bring food and drinks. However, on weekends, this space isn’t available due to our busy schedule. For weekdays, it may be possible if there’s availability - just call us ahead to see if we can create special timeslots or adjust the timing for a larger gap between bookings. Whether you’re visiting on a weekend or weekday, an alternative option is to use the two food courts located within our business complex. Many of our guests enjoy heading there after their game to celebrate together.

Anything else I should know?

We reserve the right to refuse admittance to people appearing visibly intoxicated by alcohol or drugs. In this scenario, you will receive no refund or rescheduling. Thanks for your understanding!

If you didn't find the answer you're looking for, please contact us!